Thank you for shopping with Empress Holsters. We take pride in the craftsmanship of our products and want you to be confident in your purchase. Please read this policy carefully before placing an order.

All Sales Are Final

Due to the personal nature of concealed-carry products, all sales are final. We do not accept returns, exchanges, or refunds for any reason other than a verified manufacturing defect as described below.

This includes, but is not limited to:

• Change of mind or buyer's remorse
• Incorrect product selection (color, style, or variation)
• Fit or compatibility with a specific firearm, holster preference, or carry method
• General wear, cosmetic changes to the leather over time, or break-in characteristics
• Damage caused by misuse, improper care, modification, or accident
• Items purchased through third-party retailers (please contact the original retailer for their return policy)

By completing your purchase, you acknowledge and agree to this policy.

Defective Products

We stand behind the quality of our products. If your product arrives with a verifiable manufacturing defect, we will work with you to make it right.

What qualifies as a manufacturing defect

A manufacturing defect is a flaw in materials or workmanship that was present at the time the product left our facility. Examples include:

• Failure of stitching or seam construction under normal use
• Defective hardware, such as a clip that fails to function as designed
• Significant material flaws in the leather or lining not consistent with the natural variation of genuine leather

A manufacturing defect does not include:

• Normal wear and tear, including softening, color deepening, or break-in of the leather
• Natural variations in genuine leather grain, color, or texture (these are characteristics of authentic leather, not defects)
• Damage from misuse, improper storage, exposure to moisture or heat, or attempted modification
• Cosmetic preferences regarding the appearance of the leather or faux fur lining
• Issues arising from use with a firearm or accessory the product was not designed to accommodate

How to submit a defect claim

To submit a claim, you must contact us within thirty (30) days of the delivery date. Claims submitted after this window will not be eligible for review.

Please email empressholster@gmail.com with the following:

1. Your order number
2. The full name on the order
3. A clear description of the defect
4. Clear, well-lit photographs of the defect from multiple angles
5. A photograph of the product showing the overall condition

We will review your claim and respond within five (5) business days. We reserve the right to request additional information, additional photographs, or the return of the product (at our expense) for inspection before approving a claim.

Resolution for verified defects

If we determine, in our reasonable discretion, that a manufacturing defect is present, we will offer one of the following remedies at our discretion:

• Replacement of the defective product with the same product, subject to availability
• Refund of the original purchase price to the original payment method
• Store credit for the original purchase amount

Shipping costs for the original order are non-refundable except where required by law. If a return of the defective product is requested as part of the claim, we will provide a prepaid return shipping label.

Decisions are final

All defect determinations are made in the reasonable discretion of Empress Holsters LLC and are final. Submitting a claim does not guarantee approval.

Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has shipped. Once an order has shipped, it is subject to the All Sales Are Final policy above.

To request a cancellation, email empressholster@gmail.com as soon as possible with your order number. We process and ship orders quickly, so cancellation is not guaranteed.

Lost or Stolen Packages

Empress Holsters LLC is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows the package was delivered but you have not received it, please:

1. Check with neighbors, household members, and your local mail facility
2. Contact the carrier directly to open an investigation
3. Contact us at empressholster@gmail.com so we can assist where possible

If a package is confirmed lost in transit (not yet marked delivered) and the carrier's investigation supports this, we will work with you in good faith to resolve the situation.

Damaged in Transit

If your product arrives with visible damage to the packaging or product caused by shipping, please photograph the damage before opening or using the product and contact us at empressholster@gmail.com within seven (7) days of delivery. Include your order number and photographs of both the packaging and the product.

We will work with the carrier to resolve transit damage claims and, where appropriate, will replace the damaged item or issue a refund.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. The vast majority of issues can be resolved quickly and directly. Initiating a chargeback without first attempting to resolve the issue through us may delay any remedy you would otherwise be entitled to under this policy.

Contact Us

For all questions about this policy or to submit a claim:

Empress Holsters LLC
Email: empressholster@gmail.com
Website: https://empressholsters.com